Refund & Warranty

Returns

We accept the return of items within 30 days of the invoice date.

All items must be in brand new condition, with undamaged packaging. 

All returns are subject to a 20% restocking fee, , Freight cost is not refundable.

Customer need to organise the freight for the return .

If paying by  ZipPay / ZipMoney, there is a 5% fee which we are charged when refunding. 

We are unable to accept the return of pre-assembled kits or specially items.

All returns are subject to inspection, and if the return is rejected  is the customer's responsibility to arrange  freight to return the Goods. 

 

Warranty

 You can check the warranty policy for each brand on below links


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Tough dog  https://www.toughdog.com.au/ReturnsPolicy

Dobinsons  https://dobinsons.com/warranty